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Support
You have 30 days. If something arrived wrong or damaged, we'll cover it entirely — just send us a photo.
from delivery to request a return
in original, sealed packaging
for the refund to land
Email support@fgbeauty.com with your order number and what you'd like to return.
We'll reply within one business day with the return address and instructions.
Ship it back. Once it arrives and we've checked it, your refund goes out.
Unopened products in their original sealed packaging, within 30 days of delivery. Because skincare is a personal-care product, we can't resell anything that's been opened — so opened items aren't eligible for a change-of-mind return.
Different rules, and better ones. Email us a photo within 7 days of delivery and we'll send a replacement or a full refund at no cost to you. You don't need to ship anything back and you don't pay return shipping.
For change-of-mind returns, return shipping is paid by you. For anything that's our fault — damaged, faulty, or the wrong product — we cover it.
Once your return arrives and passes inspection, we issue the refund to your original payment method within 5–10 business days. Depending on your bank, it can take a few more days to appear on your statement. Original shipping charges aren't refunded on change-of-mind returns.
Sets are returned as a set — all items unopened. If one product in a set arrived damaged, tell us and we'll replace that item rather than asking for the whole box back.
We handle exchanges as a return plus a new order — it's faster. Send the unopened item back and order what you'd rather have; we'll refund the original as soon as it lands.
If a product doesn't agree with your skin. Reactions are rare, but they happen. Stop using it, get in touch, and tell us what you experienced — we review those case by case rather than pointing at a policy. We'd rather hear about it than have you quietly write us off.
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