FAQ

Support

Frequently asked questions

Orders, products, ingredients and the brand. If your question isn't here, email us and a person will answer.

Orders & shipping

How much is shipping?

Free on US orders over $50, and a flat $5.95 below that. Expedited options are calculated at checkout.

How long will my order take?

We process orders in 1–2 business days, and standard US delivery takes 3–7 business days after that. Orders ship from our US fulfillment center.

Do you ship internationally?

Not yet. We currently ship across the United States, including Alaska, Hawaii and PO boxes. Join our list and we'll let you know when that changes.

Can I return something?

Unopened products within 30 days of delivery, with return shipping paid by you. Anything damaged, faulty or wrong is on us — send a photo within 7 days and we'll replace it or refund you. Details on our Returns page.

Choosing a product

Where should I start?

The Cactus Balancing Toner is the first step of the routine and the easiest single product to try. If you'd rather test the range, the Starter Kit pairs it with five sheet masks. For a full routine, the Cactus Ritual Set is toner, serum and cream at $15 off.

What order do I use them in?

Cleansing balm, then toner, then serum, then cream. Sheet masks go after the toner, and the soothing gel can replace the cream in summer or layer under it in winter. Apply each step while skin is still damp from the one before.

Which products are fragrance-free?

The toner, serum, cream and soothing gel. The cleansing balm, ceo Essence and sheet masks are lightly scented — the full breakdown is on our Ingredients & Safety page.

Do you have anything for men?

The ceo Essence is a toner, lotion and essence in one pump, built around oil control and post-shave comfort. Everything else in the range works for any skin regardless of who it was marketed to.

I have sensitive skin. What's safest?

The Soothing Gel has just seventeen ingredients and no fragrance, which makes it the gentlest thing we make. The toner is also fragrance-free. Patch test anything new on a small area first.

Ingredients & formulas

What is Korean cactus?

Opuntia ficus-indica, known in Korea as cheon-nyeon-cho. It survives winters to −30°C and summers near 50°C by storing water in a thick natural mucilage, and it's rich in antioxidants and vitamin C. We grow it on our own farm rather than buying extract.

What does CN-27 actually mean?

It's our patented low-temperature extraction method. It produces an extract with a surface tension of 25 mN/m — against 65 for glycerin and 52–56 for hyaluronic acid — which is why our formulas spread thin and absorb rather than sitting on the surface.

Are you vegan and cruelty-free?

Yes to both, across the entire range. No animal-derived ingredients, no animal testing, and EWG green-grade ingredients throughout.

Why is there sediment in the toner?

Because there are no synthetic thickeners holding the botanical extract in suspension. The sediment is the plant material itself. Shake before each use.

Can I use these while pregnant or breastfeeding?

Our formulas don't contain retinoids or salicylic acid, which are the usual concerns. That said, we're not in a position to give medical advice — please check the ingredient list with your doctor or midwife.

How should I store them, and how long do they last?

Somewhere cool and out of direct sunlight. Unopened products keep for 30 months; once opened, use within 12 months. The soothing gel and sheet masks are lovely from the fridge.

About FG Beauty

Who are you?

A Korean skincare company built around one plant we grow ourselves. We're in LOTTE Department Store and Incheon Airport Duty-Free at home, and export to France, Italy, China and Hungary. The US is new for us. The full story is here.

Where are your products made?

Formulated and manufactured in Korea, from cactus grown on our own farm on the Goheung coast. Orders to US customers ship from a US warehouse.

Do you work with creators?

Yes — we're actively building a creator community in the US. Email us with your handle and what you make.

Wholesale or stockist enquiries?

Get in touch at the address below with your store and location, and we'll send terms.

Still stuck?

Email us and a real person will get back to you within one business day.

support@fgbeauty.com